Make the access plan before delivery day
Confirm the address pin, parking or loading point, lift size, stair turns and the room where the piece will land. Clear rugs and fragile items before the delivery team arrives.
Control moisture without sealing the room
Keep furniture away from standing water and allow air to move around it. Use the manufacturer's care instructions for wood, veneer, fabric and metal instead of applying household chemicals by guesswork.
Record the condition on arrival
Inspect the packaging and visible surfaces before signing off. Photograph any issue and contact the store promptly with the order reference and delivery details.